Privacy Policy

Privacy Policy 2018-05-24T08:15:16+00:00

Stamford Telephone Company Privacy Notice

Key details

This privacy policy, or notice, describes how Stamford Telephone Company protects and makes use of the information you give the company when you interact with us face to face, via the telephone, email or online, and when using this website. If you are asked to provide information to us, it will only be used in the ways described in this privacy policy. Our privacy policy is updated from time to time with the latest version published on this page.

Stamford Telephone Company respects your privacy and is committed to protecting your personal data.

Introduction

We gather and use certain information about individuals in order to provide products and services to our clients and to enable certain functions on this website. The digital information gathered is collected to better understand how visitors use this website and to present timely, relevant information to them. We do not hold any data without there being a specific requirement for its keeping.

Who is the Controller?

Stratus Hosting Limited is the controller and is responsible for your personal data (trading as Stamford Telephone Company and referred to as “we”, “us” or “our” in this privacy notice).

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the Stamford Telephone Company using the details set out below.

What data do we gather?

Personal data, or personal information, means any information about an individual from which that person can be identified.

Stamford Telephone Company may collect the following information:

  • Name (First name & Last name)
  • Job title
  • Contact information including business email address and business telephone number
  • Company address
  • Demographic information, such as postcode, preferences and interests
  • Website usage data
  • Information relevant to client enquiries
  • Other information pertaining to special offers and surveys

We will never hold personal information that is not relevant to our activities as a hosted telecommunications provider.

How we use this data

Collecting this data helps us understand what you are looking for from the company, enabling us to deliver improved products and services.

Specifically, we may use data:

  • For our own internal records.
  • To improve the products and services we provide.
  • In order to contact you in response to a specific inquiry.
  • To customise the website for you.
  • In order to send you promotional emails, or to call you, about products, services, offers and other things we think might be relevant to you.
  • In order to contact you via email, telephone or mail for market research reasons.

The primary purpose for which we maintain data records about our customers is to effectively deliver against a contract, for our goods and services, that has been signed by them.

Changes to the privacy notice and your duty to inform us of changes

The privacy policy was updated on: 21/05/2018

The data protection law in the UK will change on 25 May 2018.

For further information about your rights to privacy under the new General Data Protection Regulations (GDPR) we advise that you use the materials available from the Information Commissioner’s Office (ICO).

It is important that the personal data we hold about you is accurate and current.

Please keep us informed if your personal data changes during your relationship with us.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services).

In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

Lawful basis for data retention

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service / product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Controlling information about you

When you fill in a form or provide your details on our website, you may see one or more tick boxes allowing you to:

  • Opt-in to receive marketing communications from us by email, telephone, text message or post
  • Opt-in to receive marketing communications from our third-party partners by email, telephone, text message or post

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, and at any time, via one of these methods:

Stamford Telephone Company will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to. Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.

Security

We will always hold your information securely. To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards. We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Any suspected personal data breach will be communicated to you and any applicable regulator as we are legally required to do so.

The third parties who provide electronic / computing services for Stamford Telephone Company  include:

  • ChannelHost – Hosted Server & Email Exchange. Microsoft based computing services, data storage and backup facilities. Protected by physical and cryptographic security; with added username and password protection for key data files
  • Xero – Online Accountancy Software. Details of the authoritative financial representative, only, for each of our customers is entered in this system. Typically the business owner or financial director
  • Hubspot – Online CRM platform. Only key contacts for our client businesses are entered in to this online application. Typically the business owner, financial director or operations director, who is/are our primary point(s) of contact during that active period of the contract signed between our clients and us.

Your legal rights

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Cookies and how we use them

What is a cookie?

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website. Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies

We may use cookies to:

  • Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
  • Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
  • Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
  • Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
  • To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want this website to store cookies on your computer or device, you should set your web browser to refuse cookies. However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you. Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

To learn more about cookies and how they are used, visit All About Cookies.

Links from our site

Stamford Telephone Company’s website may contain links to other websites. Please note that we have no control of websites outside the stamfordtelephone.co.uk domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.

Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.