Case Studies

Case Studies 2018-10-24T16:50:11+00:00

Experience across a wide range of Business Sectors

Stamford Telephone Company have customers across a wide range of business sectors. The following provide just a few examples of where we have helped our customers through the delivery of reliable, flexible, and effective managed hosted business telephone solutions. Click on each of the bulleted list items below:

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Bookkeeping & Business Administration

This business sector need to be able to manage calls from a large number of clients whilst maintaining a personal touch, conveying an understanding and care for each customer as an individual. The use of our call group features, that allow callers to be accurately identified without the need for extensive corporate directory listings, enable Stamford Telephone Company’s clients to offer a “bespoke and personal service” to every one of their customers.

Urgent Need to find a New Supplier

KVT Business Care found themselves in the position of losing their original telephony supplier when they went in to administration. As a Business Admin (BA) supplier, running numerous services for their clients, KVT Business Care could not afford to be offline for any length of time; this is where the services Stamford Telephone Company offer came to the fore:

– Full life-cycle project management
– Internet provision
– Hosted Telephony
– Number supply and porting


Outcome

One of the telephone lines, already installed, was identified as a suitable candidate for running the new converged broadband (cFTTC) service supporting both voice and data connectivity. With all network equipment, and the IP telephones, configured in advance the task of installing the hardware, on the day the broadband service went live, was greatly simplified. With the testing of the telephone service complete the porting of the customer telephone numbers was requested, and scheduled, for a few days after the site visit. Stamford Telephone Company monitored each port closely and ensured that KVT were receiving calls correctly once the porting had been confirmed.

Since the installation in March 2018 KVT have won new business, supplying reception services which Stamford Telephone Company are able to configure and activate within an hour of the ‘Go-Ahead’ being given.


Tracey Warren, Director, added ….

“The installation and subsequent changes we have requested, with new business being won, have been carried out professionally by Stamford Telephone Company (STC) without any impact to the day to day operation of KVT Business Care. We are very happy with the service supplied and recommend STC as a leading supplier of Telecommunication systems.”

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Business Centres

Stamford Telephone Company have had great success with delivering flexible and reliable telephone systems to Multi-Tenant Business Centres.  As you would expect, alongside the business telephone service supplied to each tenant there are additional requirements that need to be fulfilled for these types of premise which include offering Reception Services covering Call & Message Handling.

Telecommunications for a Shared Occupancy Serviced Office Facility

Rutland County Council were looking to open a new Serviced Office venue, called The King Centre, and needed a delivery partner to manage their and their tenants business telephony. Stamford Telephone Company responded to an approach via Twitter and were able to demonstrate a solution that catered for a number of requirements:

– Pure IP Telephone Solution
– Scalable Solution
– Telephone number retention for Tenants, when moving to, or away from, the centre
– The ability to offer a bespoke reception service to tenants as and when requested


Outcome

On winning the contract Stamford Telephone initially supplied The King Centre with their reception phone system. This first deployment supported their marketing campaign and enabled businesses, interested in moving to the new centre, a means of contacting the Economic Development Manager directly. Call scheduling was also used to present a company voicemail service outside of working hours.

As tenants neared the pojnt of agreeing a lease Stamford Telephone Company were introduced. A consultation period established each client’s telephony requirements, which business numbers they wished to bring with them, how many staff members needed phones, and how their inbound calls should be routed.

With plenty of time to manage the migration projects, every tenant using the service has experienced a seamless transfer of their telephone service with no downtime.


James Frieland, Economic Development & Tourism Manager, added ….

“Stamford Telephone Company are a Fantastic company to deal with. They supplied an end to end telecoms solution for our new business centre which enables complete flexibility for our tenants. Customer service is excellent and any issues are addressed extremely quickly. Highly recommended to anyone considering a flexible business telecoms solution.”

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Charities

Many of the charities Stamford Telephone Company supply managed hosted business telephony to are also in the caring industry. Through our initial, and ongoing account management discussions we find that maintaining open lines of communication with their members, and their member’s families, is imperative.  The cloud hosted system we offer is ideal as an access anywhere solution. Meaning nursing staff can make and receive calls when they are out making patient visits. Out of hours emergency solutions are important with time of day schedules underpinning effective call routing at these times.

How Upgrading to VoIP can Benefit Your Charity

The Evergreen Care Trust have a mission statement ….

‘To promote healthy ageing and attitudes towards older people recognising that they are amongst our nation’s greatest resources. Seeking relevant ways to honour old age and if and when needed to serve by advocating, friendship and practical support’.

Their success led to them needing to expand and we at the Stamford Telephone Company (STC) were delighted to work alongside the staff and trustees to provide a total communications system in their new head office.

– Review the current services
– Understand the organisations needs
– Use our expertise to provide the ideal solution


Outcome

Evergreen installed a complete managed system including, Fast Converged Broadband, VoIP phones and Wi-Fi benefitting in particular from:

– Never missing an incoming call
– Single high speed managed connection for Voice and data
– Remote management removing support costs
– Secure Wi-Fi while allowing guest access
– No overall increase over their old inflexible systems


Louise Marsh, CEO, added ….

“With a single supplier we receive one bill reducing both our admin and support time and costs. We are very pleased to have the Stamford Telephone Company as one of our valued partners and Lighthouse Beacons. Evergreen Care Trust recommend STC as a leading supplier of VoIP technology and commend their expertise and excellent ongoing support”

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Engineering

Many of our engineering customers have a need for the telecoms systems we supply to support a high staff count, deliver seamless telephony across multiple sites, and make use of a large number of the 39 standard features on offer. The auto-attendant feature has proven to be extremely effective in helping many of these business manage the high call volumes they receive every week.

Moving Office

JD Cooling, a leading Industrial Services group, moved offices as part of their planned expansion. We designed and implemented the office telephony and later added the leased line service. This work led us to incorporate the JD Power and JD Industrial divisions into a single system whilst retaining the unique brand identities of each area. Our role was to:

– Review and migrate the old services
– Ensure continuity during the move period and add remote offices
– Use our expertise to provide the ideal managed solution


Outcome

JD Cooling installed a complete managed system including, Multi-site offices, Leased Line, Voice over IP (VoIP) phones and a complex call distribution system with out of hours call routing. They benefited in particular from:

– Never missing an incoming call
– Single high speed managed connection for Voice and data
– Remote management removing support costs
– Single internal extension numbering across sites
– Ability to flexibly grow users and add features to suit the business


Wendy Ringwood (FD) added ….

“We are very pleased to have the Stamford Telephone Company (STC) as one of our valued suppliers and have benefited from multiple changes to the system which have helped deliver high standards of customer service to our customers. We recommend STC as a leading supplier of Cloud based Telephone technology and value the expertise and excellent ongoing support they have provided to JD Cooling”

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Leisure Industry

With every call received equating to the potential sale of a single week’s holiday, or the purchase of a holiday lodge worth 10’s of thousands of pounds, a robust telecommunications solution is a must for leisure industry businesses. From early on Stamford Telephone Company have supplied hosted VoIP telephone systems to companies within the leisure sector. The combination of business grade voicemail and call logging solutions mean our clients never miss a call, and in turn can convert these conversations in to sales.

Multiple Sites

The Beeston Group provide quality holiday parks with fixed accommodation alongside touring pitches and camping areas. We have been working with them for the past seven years and have recently upgraded several sites with the latest communications technology. Our role has been:

– To advise and implement communications across the group
– Ensure that customers and staff benefit from improved systems
– Use our expertise to provide a total managed solution


Outcome

Beeston Group have installed a complete managed system including, Multi site offices, High-speed broadband, VoIP phones and a variety of Wi-Fi services. They have benefited in particular from:

– Never missing an incoming call
– Single high speed managed connections for Voice and data
– Remote management removing support costs
– Excellent Wi-Fi coverage for staff and guests
– Single bill per site and single support company


Steve Johnson, Director, added ….

“We are very pleased to have the Stamford Telephone Company (STC) as one of our valued suppliers and have benefited from upgrading our systems which have helped deliver our customer service. We recommend STC as a leading supplier of Communication systems and commend their expertise and excellent ongoing support across all technology areas.”

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Local Government

Local governments have wide ranging responsibilities and these can translate in to a complex set of requirements for the telephone service they have installed. Reception services have proven extremely valuable for our clients as well as time of day scheduling and the ability to offer bespoke voicemail messages for daytime and out of hours periods. In addition Stamford Telephone Company have been asked to supply emergency contact numbers and the ability to answer these calls wherever the on call member of staff may be. Something that has been achieved simply through the additional use of our mobile app.

Working with a Single Supplier of Broadband & VoIP to Simplify Business Communications

Stamford Town Council was formerly a Borough Council, prior to the local government reorganisation in 1974. Although called a Town Council, its responsibilities and powers are the same as any Parish Council, with certain civic duties that it is required to undertake within its parish boundary.

As with most well established organisations Stamford Town Councils communications had been purchased from a number of different providers over the years. This had meant that they were receiving bills from multiple sources and it wasn’t clear what was being charged for and why.

The Stamford Telephone Company provided an initial period of consultancy to key members of the Council Team helping to unpick the details of each bill and identify the charges being levied.


Outcome

Stamford Town Council agreed to take lines, broadband and VoIP services from Stamford Telephone Company with the following benefits:

– Single supplier providing a single bill that clearly identifies the services being supplied
– Broadband services removed from those lines that do not require it, saving Stamford Town Council money
– Upgrade of two lines in to the Town Hall to Superfast Broadband with one dedicated to the VoIP service guaranteeing a Quality of Service (QoS)
– The main number and user extensions were ported in to the new VoIP solution without a single call being lost
– Year round schedule was introduced to handle time of day call routing
– Business voicemail boxes were introduced for “in hours” and “out of hours” time periods
– New corporate directory was implemented for regular customers and suppliers to the Town Council


As an additional bonus Stamford Town Council have a new Guest WiFi Installation, Patricia Stuart-Mogg, Town Clerk said …

“Installing the phones to our premises only took a couple of hours and we didn’t lose any calls during the process; the assistance we have had from the Stamford Telephone Company throughout has been excellent.”

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Marketing Companies

Marketing companies need to demonstrate the ability to stay connected and to proactively manage inbound inquiries from leads generated through a number of sources including digital media. It is imperative, therefore, that this business sector have their own highly effective telecommunication systems in place. Stamford Telephone Company have supplied a number of marketing companies with managed hosted business telephone services providing great communication solutions both in the office and whilst on the move.

Saved by Stamford Telephone Company

Quibble Content were moving to a new serviced office and wanted to take their main business number with them. Without their knowledge the management company, looking after their original serviced office space, cancelled the number they had allocated. This had taken it out of service and was preventing any calls made to it being received. It was imperative for Quibble Content to be reconnected with their clients immediately and so the decision was made to sign a contract with Stamford Telephone Company (STC) for the supply of a brand new telephone system. The key benefits of the service supplied by STC are:

– Supply of a new business number
– Introduction of a voicemail portal offering company level voicemail services as well as personal voicemail boxes for each member of staff
– New DDI number range for staff, with associated internal extensions
– The ability to offer a bespoke reception service to tenants as and when requested
– Mobile App integration allowing for calls to be taken in or away from the office
– Full management of the number porting process for the original business number


Outcome

Within two hours of giving Stamford Telephone Company the go-ahead the new business telephone service had been configured and all staff details emailed out to them. Support was given to staff helping them login to the mobile app and to start making calls. The new main number was set to ring all staff at once allowing anyone the opportunity of answering calls promptly. The process of porting the original company number is being managed by STC with the authority to talk to the number range holder directly having been provided.


Anna Morrish, Director, added ….

“During an initial meeting with Stamford Telephone Company a call was made to our existing provider so that the porting of our main business number could be discussed. We found out that our existing supplier had cancelled our main number without informing us.

Due to this poor service I decided to engage the Stamford Telephone Company straight away. Within a couple of hours they were able to provide a brand new telephone system for my business; including a new main number, company voicemail, direct dial numbers and personal voicemail boxes. I couldn’t have asked for better levels of customer care and wouldn’t hesitate to recommend them.”

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