Moving to an New HQ
When a Corporate Finance Company needed more space to accommodate their growth and moved into a new office, Stamford Telephone (ST) were chosen to provide Managed Hosted Business Voice Telephony and recommend a new IT provider to better meet the needs of Bishopsgate.
Working closely together, Burghley Estates, ST, Openreach and the IT company delivered a Gigabit network on time and to budget. The company required very high speed internet connectivity, in building seamless room to room Wi-Fi for staff and guests and a telephone service that would allow them to work flexibly, and seamlessly, wherever they were in the world.
The telephone system needed to:
– Support inbound calls for multiple companies
– Offer reception facilities
– Provide overflow services to 3rd party call handlers
– Offer company and personal voicemail boxes
– Allow staff to answer and make calls, within the system, worldwide.
Stamford Telephone very quickly identified that high speed broadband services were not, and would not be, available at the new office location. Following a discussion with the customer, a leased line order was placed. Working closely with the customer, and Openreach, we project managed delivery within two working months, in time for the occupancy of the new office.
The new managed hosted telephone service was installed prior to the move. This allowed for a dialogue between ST and the customer to be established so that a process for handling inbound calls could be agreed. The most important job to complete was the port of the company telephone number, this was completed without any impact to the customer and without any break in service.
A gigabit Ethernet network was installed at the new office. On moving day the phones were disconnected from the old network and plugged in to the new network with no loss of service to the customer. Telephone calls continued to be answered because the staff use a mobile application linked to the telephone system. The mobile app allowed staff the ability to answer calls even though many of them were working remotely. The ability to offer such a flexible solution, and one that provides business continuity out of the box, has proven itself invaluable.
A Director added ….
“We are extremely happy with the service supplied and recommend Stamford Telephone Company as a leading supplier of Telecommunication Systems. The attention to detail in the delivery of the service, the project management and the aftercare they have provided to us, has proven to be exceptional”